Privacy Notice

Our Commitment to Privacy

Hanwell Pottery Partnership respects everyone’s right to privacy. This notice summarises what personally identifiable information we may collect, if any, and how we might use this information. This notice also describes other important topics relating to your privacy. Hanwell Pottery Partnership reserves the right to modify this privacy notice at any time. We will promptly reflect any such modifications in our website, and in the student handbook. 

Information Collection

In general, when you visit the Hanwell Pottery website you remain anonymous. We do not require you to register or provide personal information to us in order to view the website. There are occasions when we will ask for additional information, such as when you apply to join our Waiting List. In these cases, we will only collect personally identifiable information (such as name, telephone number and e-mail address) that you voluntarily provide through our website or via e-mail correspondence.

We will not sell or exchange your personal information at any time.  

Your personal information is retained until you choose to delete your name from our Waiting List, or for up to 3 months if we have not been able to get a response from you regarding becoming a student at Hanwell Pottery, or after 3 months of ceasing to be a student. At this point your personal details are removed from our records.

Some information, such as your Internet Protocol (IP) address and/or browser and device characteristics, is collected automatically when you visit our services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as you IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our services, and other technical information. This information is primarily needed to maintain the security and operation of our services, and for our internal analytics and reporting purposes.

We may collect data necessary to process your payment if you make purchases, such as your payment instrument number, and the security code associated with your payment instrument.

Use of Information 

The legal basis for Hanwell Pottery Partnership collecting and processing your personal data is  

  • To fulfil a contract with the person whose data it is and/or 
  • Because we have explicit consent from the person whose data it is 

Name, email address and telephone numbers are used in the following ways: 

  • To manage our Waiting List – contacting those people to offer a place as a student, or to confirm whether they are still happy to wait 
  • Notify students of the costs due for the sessions and materials they have used 
  • Notify students of any changes / updates on session times, session dates etc. 

Students are also asked whether they wish to opt out of consent on the following two points: 

  1. For their image to be used in Hanwell Pottery publicity materials.
  2. For their phone number to be added to the Hanwell Pottery Swaps and Shares WhatsApp group.

We may share your data with third-party vendors, service providers, contractors, or agents (‘third parties’) who perform services for us or on our behalf and require access to such information to do that work. They also commit to protect the data they hold on our behalf and to retain it for the period we instruct. The categories of third parties we may share personal information with are as follows:

  • communication & collaboration tools
  • data analytics services
  • payment processors
  • website hosting service providers
  • sales & marketing tools
  • automated spam detection services

Use of Cookies

Strictly necessary cookies

What are they? These cookies are essential to enable you to move around our website and use its features, such as accessing secure areas of the website. Without these cookies, services you have asked for, like shopping baskets or electronic billing cannot be provided.

Functionality cookies

What are they? These are cookies that allow our website to remember choices you make (such as your user name, language or the region you are in) and to provide enhanced, more personal features.

Performance cookies

What are they? These cookies collect information about how you use our websites, for example which pages you go to most often and if you get an error message. These cookies are used to improve how our website works.

Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our services.

Children 

Hanwell Pottery does not target and is not intended to attract people under the age of eighteen or retain the information of minors. 

Links 

While Hanwell Pottery is highly selective about which sites we provide links to, we do not control these websites, nor do we endorse or otherwise accept responsibility for the content or privacy policies of those sites. We encourage you to review the privacy policies posted on third party sites. 

Contact Us 

If you require further information please contact us using the form on the Contact Us page or email us at hello@hanwellpottery.co.uk.